Complaints Process

What should you do if something goes wrong?

If you have a problem, concern, or complaint about any part of the service provided by Discovery Financial Services, please contact us so that we can address the problem. You can contact the Discovery Financial Services Complaints Manager by writing to: PO Box 259035, Botany, AUCKLAND 2163 or by emailing

If we are unable to agree on how to fix the issue, you can contact our external disputes resolution provider, the Insurance & Financial Services Ombudsman Scheme (IFSO). This is a free service.

You can contact the Insurance & Financial Services Ombudsman Scheme (IFSO) at:

Address: PO Box 10-845, Wellington 6143
Telephone number: 0800 888 202
Email address:
Website address: